Frequently Asked Questions (FAQs)
What range of services does Rock Hill offer for properties in Dubai?
Rock Hill offers a complete, stress-free range of property maintenance and repair services. This includes electrical work, plumbing, AC servicing, cleaning, painting, carpentry, and general repairs. We keep homes, offices, and commercial spaces running smoothly.
Why should I choose Rock Hill over other maintenance providers in Dubai?
We combine years of hands-on experience with modern tools to ensure every task is completed safely and efficiently to the highest standard. We focus on clear communication, punctuality, and a customer-first approach. We deliver reliable solutions that enhance the comfort, functionality, and value of your property.
Does Rock Hill handle urgent repair requests?
Yes. We offer both quick emergency fixes and scheduled maintenance plans. Our focus on a customer-first approach ensures we are dependable for high-quality handyman and maintenance solutions.
Are your technicians qualified and what areas do you cover in Dubai?
Our skilled technicians combine years of hands-on experience and are committed to professional expertise. We have become a trusted name across Dubai for maintenance solutions for homes, offices, and commercial spaces.
1. How did Rockhill Maintenance get into being and what it does?
A reliable Dubai-based maintenance company, high-end fit-outs, and custom joinery solutions for both residential and commercial use.
2. Where is Rockhill Maintenance located, and what geographical area does it operate in?
We operate from Iris Bay Tower, Business Bay in Dubai. Maintenance and fit-out work services are offered to all important residential and commercial locations in Dubai and such other places in the UAE.
3. What is that differentiates you from other service providers?
We differentiate ourselves through a "people-first" approach, combining over 20 years of collective industry experience with a commitment to personalized service. We focus on high-quality craftsmanship, timely delivery, and transparent pricing.
4. Are services offered by Rockhill Maintenance to residential and commercial properties?
Yes, we have dedicated teams for residential maintenance of private residences (villas and apartments) and for commercial fit-outs and facility management of offices, retail, and industrial units.
5. Are the technicians and hands-on craftsmen in-house or subcontracted?
In fact, we have full internal teams of engineers, technicians, and carpenters, best-known for their quality, trained to be able to deliver high-quality work. This allows stringent quality control to be maintained throughout service delivery on every job.
6. What type of fit-out services do you specialize in?
We offer a complete range of services on fit-outs, from execution of interior designs, flooring and ceiling installation, partition works, MEP installation, and most especially to complete turnkey renovation service.
7. Custom furniture and joinery - are you able to assist?
Absolutely. We have a unique division for joinery and carpentry that creates custom furniture, kitchen cabinets, wardrobes, and eclectic woodwork installations based purely on your specifications.
8. What is covered under the annual maintenance contracts (AMC)?
Our AMCs typically include preventive maintenance of AC systems; inspection of electrical systems; checks of plumbing systems; and emergency call-out services to keep your property in peak shape the whole year round.
9. Do you do AC repair and duct cleaning?
Yes, AC maintenance is one of our primary services. It concerns gas charging, filter cleaning, thermostat repairs, deep duct cleaning for air quality improvement, and cooling efficiency gain.
10. Do you also do painting and masonry work?
Yes, we provide services in interior painting and exterior painting, wallpaper installation, tiling, plastering, and general masonry works for renovations or touch-ups.
11. How do I ask for a quotation for the project?
You can take a quote from our website's contact page, call our office, or send us a WhatsApp message, and get your free quote. For fit-out and generic maintenance jobs, we also offer free service inspections that lead to an accurate estimate.
12. How soon can you react to emergency repairs?
We understand that plumbing leakages or failures of AC units always require urgent attention. Therefore, we tend to have our rapid-response teams operating within 2-4 hours upon receiving emergency calls in Dubai.
13. Are your services guaranteed?
Yes, we are confident in the quality of our workmanship. Standard warranty terms are provided to our clients, along with adherence to any part and/or material warranty conditions set by the manufacturers used within the contract.
14. Do you obtain necessary permits (DEWA, Municipality, etc.) for fit-out?
Yes, we help the clients to seek approvals from Dubai Municipality, DEWA, Civil Defence, and the developer of their building for fit-out and renovation works.
15. How would you protect your property while doing the work?
Protecting your property is of utmost importance to us. Our team of professionals follows a perfect HSE system under which floor and furniture covers are put in place, and a neat cleanup is done once work is over.
16. Are there hidden costs in your quotations?
None. We are fully transparent on this issue. Our quotations are as detailed as possible, giving you clear visibility of what you pay for: labour, materials, and applicable VAT.
17. Would I have to incur material costs for projects, or do you do so?
We can actually do it either way. While most clients prefer to let us get high-quality raw materials from our established suppliers, we are pleased to complete the labour and installation for you if you bring in a certain fixture or tile.
18. What payments do you receive?
We accept bank transfers, checks, and most credit/debit cards. For big projects, typically we schedule the payment in milestones; that is, an initial deposit, then mid-project, and final completion.
19. Are Rockhill Maintenance insured or accredited?
Yes, we function as a limited liability company licensed in Dubai and have comprehensive liability insurance that protects the interests of our clients, properties, and our workers during all stages of operations.
20. Can I simply book one service without any contract?
Yes! Our annual maintenance contracts are a pretty good deal if you are looking for long-term maintenance, but we are more than happy to help you out any time with one-off repairs, installation, or renovation.